Job description
When a member has a question or a worry about their privacy, our Customer Experience team is who they reach. As a Customer Support Specialist you are the friendly, expert voice that turns confusion into confidence.
The opportunity
This is a role for someone who genuinely likes helping people. You will answer member questions across email and chat, solve problems with care, and help us make support so good people barely need it.
Your key responsibilities
- Answer member questions across email and chat with warmth and clarity
- Help members understand their exposure and what we are doing about it
- Solve problems end to end and follow up until they are truly resolved
- Spot common issues and share them with product and operations
- Help improve our help content so members can self-serve where they prefer
Skills and attributes for success
- Excellent written communication and a friendly, patient tone
- Strong problem-solving and a real desire to help people
- Comfort learning a product deeply and explaining it simply
- Good organisation when juggling many conversations at once
- Care for members and for the privacy mission
What we offer you
Competitive salary reviewed every year
Fully remote work with flexible hours
Generous paid time off and company-wide recharge days
Health and wellness budget
Home office stipend to set up your space
Learning and development fund for courses and conferences
Free lifetime data protection for you and your family
If you want a support role where your help genuinely protects people, we would love to hear from you.
How to apply
To apply for this role, email admin@protectmydata.com with "Customer Support Specialist" in the subject line. Please include:
- Your CV or resume as a PDF attachment
- A short cover letter telling us why this role and why you
- Links to anything relevant, such as your LinkedIn, portfolio, or past work
- Your location, notice period, and salary expectations
We read every application and aim to reply within a week.