Job description
Customer Experience makes sure every member gets real value from their protection. As a Customer Success Manager you will own member relationships, drive engagement, and make sure people stay protected for the long run.
The opportunity
This is a role for someone who blends empathy with ownership. You will guide members through their journey, reduce churn, and turn happy members into advocates.
Your key responsibilities
- Own member relationships and guide them to get the most from their protection
- Proactively reach out at key moments to keep members engaged
- Understand why members leave and lead efforts to keep them protected
- Gather feedback and bring the member voice into product decisions
- Build playbooks that scale great success across our whole base
Skills and attributes for success
- Experience in customer success, account management, or a similar role
- Strong communication and relationship-building skills
- Comfort using data to spot risk and measure engagement
- A proactive, ownership-driven mindset
- Genuine care for members and the privacy mission
What we offer you
Competitive salary reviewed every year
Fully remote work with flexible hours
Generous paid time off and company-wide recharge days
Health and wellness budget
Home office stipend to set up your space
Learning and development fund for courses and conferences
Free lifetime data protection for you and your family
If you want to keep people protected and turn them into fans, this role is for you.
How to apply
To apply for this role, email admin@protectmydata.com with "Customer Success Manager" in the subject line. Please include:
- Your CV or resume as a PDF attachment
- A short cover letter telling us why this role and why you
- Links to anything relevant, such as your LinkedIn, portfolio, or past work
- Your location, notice period, and salary expectations
We read every application and aim to reply within a week.