Evri parcel scam: what to do with a suspicious text
VerdictAn Evri text or email requesting payment is a scam warning. Evri says it does not request customer payments through SMS or email.
Why this message works
Delivery scams impersonate Evri to collect personal information and bank details. A message may claim that a parcel could not be delivered or that an address needs correcting. Evri describes criminals sending messages widely in the hope of reaching someone who is waiting for a delivery. Receiving one does not prove that Evri or your retailer leaked your number.
Warning signs
- A payment request in a parcel text or email, often presented as a small delivery charge.
- An urgent link to resolve a delivery problem on a lookalike website.
- Vague parcel information that you cannot match to your order. A tracking number or convincing logo alone is not proof of legitimacy.
How to check safely
Open Evri's website yourself and use the tracking number from your retailer's order confirmation. If there really is a delivery issue, contact Evri through its official help channels.
What to do now
- Do not pay through the message or enter details into the linked page.
- Check your order and tracking directly with the retailer or Evri.
- Report the text, block the sender and delete it after saving any evidence you need.
Report it
Forward suspicious UK SMS messages to 7726. Evri also lists phishing@evri.com as its reporting mailbox. Use reporting details from the official guidance, never a number in the suspicious text.
If you already responded
If you submitted card details or paid, contact your bank or card provider immediately. If you entered an account password, change it through the genuine website and change any reused passwords. Be wary of a later call claiming to be your bank, especially if it asks you to move money or disclose a one-time code.
How did they get your number?
A scam text cannot tell you exactly where the sender got your number. It may have been guessed, exposed in a breach, shared through a sign-up, or found in a public listing. Evri describes mass messaging rather than targeting a known parcel. Public personal information can also make messages more convincing. Receiving a text is not proof that a particular company or data broker supplied your details.
Review what you share publicly and read how data brokers collect contact details. Removing public listings can reduce one source of exposure, but it cannot erase breach records, stop randomly generated texts or guarantee that scam messages will end.
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